About us

Where ethics come before profit. We want to be a place where staff enjoy their work and customers like dealing with us, known for integrity, security, honesty, fairness and value for money.

Vision

Enjoyable to work for and with

Ethics before profit, while earning enough to meet our objectives.

Mission

Add value, cheerfully

IT support and products for small businesses, delivered in a cheerful and professional manner, so clients recommend us.

Culture

Do it properly

Find the underlying issue, not just the symptom. Correct every error. Keep good records. Answer in three rings.

Values

How we behave

  • Respect for property, people, feelings and ideas
  • Great tools and empowerment for our team
  • Personal accountability and integrity
  • Support for training and personal goals
Practices

How we work

  • Work hard, but smart
  • Meet or beat client expectations
  • Adapt to how colleagues and clients like to work
  • Share successes
ISO 27001

ISO 27001 is a way of thinking

Information security runs through everything we do, from how we handle passwords to how our data centres are run and where personal data is stored.

  • Audited annually by an external accredited body
  • Monthly internal audits and risk assessments
  • Data held in our own UK data centres

Certificate 11248-ISMS-001, certified by Approachable Certification Ltd (UKAS accredited, no. 8320).

ISO/IEC 27001:2022, registered since 24 June 2019, current certificate valid to 23 June 2028.

Approachable registered, UKAS Management Systems 8320, ISO 27001 certification mark

12
internal audits a year
1
external audit every year
2
UK data centres
3
rings to answer the phone

Talk to a person, not a queue.

Call 01306 400 500 or email support@helpdesq.co.uk.

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